We want to be the bank that offers the best experience for its customers.
There's lots to look forward to at our future bank and we will make sure that you are fully prepared for the changes ahead.
A comprehensive list of FAQs is available to help answer any queries you may have.
Bank ABC is focused on our reputation as MENA’s leading international bank; strengthening our market presence and growing returns in tandem. The BLOM Bank Egypt acquisition is the perfect strategic fit for these objectives, expanding Bank ABC’s presence in a deep and relatively underbanked market with significant growth opportunities.
BLOM Bank Egypt customers will receive the equivalent Bank ABC card.
Due to the large volumes of cards, they will be delivered in batches from the end of November to the end of January 2024. If you have not received your replacement Bank ABC card by then, please visit your branch.
The bank will deliver cards to the delivery address we have registered for each customer. If a customer cannot be reached, their card will be delivered to their branch.
You can activate your Bank ABC card in advance of it going live at any ATM on the Bank ABC Egypt network. To find the nearest ATM to you click here.
You should continue using your existing BLOM Bank Egypt card until the ‘go live’ date of your replacement card - as outlined below. After this point your old BLOM Bank Egypt card will be deactivated.
Replacement Bank ABC Credit cards will go live 1st February 2024.
Replacement Bank ABC Debit cards will go live at a later date, together with all your other Bank ABC banking services. We will let you know when that will be here – well in advance of services being migrated to Bank ABC Egypt.
For every BLOM Bank Egypt card you currently hold, you will receive the equivalent Bank ABC card. Many of the key features will be the same, in addition to a number of attractive benefits. You will be able to use your card at a wider network of ATMs nationwide. To know more about your card’s benefits, please click here.
Yes, the pricing and fees are the same.
Any unused points will be transferred at the equivalent value to the Bank ABC card rewards scheme once it is available to you.
We are in the process of upgrading the Bank ABC rewards scheme and will update you on this soon.
Bank ABC Egypt offers a wide range of cards, offering a competitive range of features. Find out more here.
Yes. Customers will get a new Bank ABC replacement card for every active credit card they have with BLOM Bank Egypt.
Instead of receiving multiple debit cards, customers will get a replacement that is equivalent to their most premium card, or the most recently issued card. This will ensure customers retain their key debit card features. This replacement debit card can be used to access multiple Bank ABC accounts at Bank ABC ATMs.
Due to the unique way credit cards work, we are able to migrate this service earlier. Doing this does not affect the migration of remaining BLOM Bank Egypt services for customers and means they can benefit from their new Bank ABC credit card service early.
We are in the final stages of planning the integration of both banks. In the coming weeks we will be able to confirm when all BLOM Bank customers and their banking services will switch to Bank ABC Egypt. We will notify customers here, as well as write to them to confirm this date and their new account numbers well in advance.
We are committed to making sure customers and their services migrate to Bank ABC Egypt with the minimum of disruption. Any future changes will be communicated well in advance to make sure customers are fully prepared. Full details and updates will be communicated here on a regular basis.
We look forward to supporting BLOM Bank Egypt customers at our exciting bank of the future.
Customers should visit their branch or call our Contact Centre immediately on: 19123.
Bank ABC Egypt has acquired BLOM Bank Egypt and both have now combined into a single legal entity. We are now working to combine the best of both institutions to create an exciting bank for the future. Our future, fully combined bank, will serve all customers together with an enhanced range of services and larger branch and ATM network.
We expect to fully integrate both banks by the end of the first quarter of 2024. We will notify customers of the launch date for our fully combined bank well in advance.
Customers of both banks can still access all their existing accounts and services as normal.
Minimising disruption for our customers is our top priority and we will advise you of any changes in advance.
A dedicated website has been created to provide you with regular updates on our integration and your future bank – this can be accessed through our website, or directly at: www.abcblomegypt.com
We're building an exciting bank for the future. Customers can look forward to being supported by a larger banking franchise, offering an enhanced range of services that draws on the best of both banks. We will also operate a larger network of branches and ATMs.
We will be a modern, international bank with bold ambitions creating more opportunities for our customers, both here and overseas. We want to be the bank that offers the best experience for customers.
Customers of both banks can still access all their existing accounts and services as normal.
Work has now begun to create an enhanced range of services that draws on the best of both banks to serve all customers. As part of this integration process, we will optimise products and services, with the best interests of customers in mind.
Minimising disruption for our customers is a top priority. Any changes to your current products and services with the bank will be communicated well in advance.
As part of our integration, we are harmonising pricing and fees on products across both banks as soon as possible in order to remain competitive in the market.
Both banks remain open for business and customers can continue to access additional products and services as normal.
Only if an account is already setup at both banks, otherwise they will be treated like a new customer with the normal onboarding process followed. While we work to integrate both banks, each will continue to serve their existing customers as normal.
As part of our integration, we will harmonise products, fees and processes early on, so they are the same for all customers.
As part of our integration process, BLOM Bank Egypt customers and their accounts will be moved onto the Bank ABC Egypt platform, providing access to an enhanced range of services from our bank of the future. BLOM bank retail customers will be migrated when our integration completes. BLOM Bank Egypt corporate customers will be migrated earlier in a phased approach and will be advised well in advance.
Any changes to your current banking relationships, or products with the bank will be communicated well in advance. Minimising disruption for our customers is a top priority and we will ensure there is minimal interruption in service.
Our bank of the future will offer a larger network of branches and ATMs to support customers. Customers of both banks can continue to access services at their existing branches and ATMs as normal while we work to integrate both into a combined network. As part of our integration BLOM Bank Egypt branches and ATMs will be rebranded to Bank ABC in the coming months (they will however continue to serve BLOM Bank Egypt customers).
To support the process of integration, four branches will be adapted to serve customers of both banks under one roof. This will begin shortly after our legal merger at the following branches:
Bank ABC Egypt and BLOM Bank Egypt customers can now use either bank’s ATM network free of charge.
There are no current plans to close branches. Having a larger branch network to serve more customers is one of the key benefits of our future bank. As part of our normal business practice, we will continue to review and optimise our branch network in line with customer demand.
No. You can continue to access your branch services as normal.
Customers can continue to use their existing debit and credit cards as normal. As part of our integration, BLOM Bank Egypt debit and credit cards will be rebranded to Bank ABC in the coming months however they will continue to be linked to the same accounts and provide access to the same services. Any changes will be communicated well in advance.
Yes. Customers will be able to inquire about their historical balances and transactions the same as before.
Customers can continue to use their existing cheque books as normal. BLOM Bank Egypt customers will eventually be provided with Bank ABC branded cheque books as part of the rebranding process - these will still be linked to their existing banking accounts. Outstanding cheques will still be valid and the beneficiary can cash them without any specific implication.
Please continue to contact the bank in the normal way.
BLOM Bank Egypt
Contact Centre: 19233
Outside Egypt: (002-02) 33319400
Bank ABC Egypt
Contact Centre: 19123
Outside Egypt: (00202) 19123
You can continue to use your existing reward/benefits/loyalty program as normal. We will inform you of any future changes well in advance.
As part of our integration, the Bank ABC brand will replace the BLOM Bank Egypt brand. BLOM Bank Egypt customers will still be able to access their banking services as normal until they are fully migrated to Bank ABC Egypt.
No. You can continue to access services of either bank as normal. We will inform you of any future changes well in advance.
As one of the MENA region’s leading international banks, Bank ABC has been searching for the right opportunity to expand in Egypt. BLOM bank Egypt has a strong legacy of success, which combined with Bank ABC’s local and international strength, will create an exciting bank for the future.
Customers can look forward to being supported by a larger banking franchise, offering an enhanced range of services that draws on the best of both banks. We will also operate a much larger network of branches and ATMs.
We will be a modern, international bank with bold ambitions creating more opportunities for our customers, both here and overseas. We want to be the bank that offers the best experience for customers.
We also plan to bring the best of our international bank’s market leading digital capabilities to the local market. These include our multi-award winning mobile digital bank and innovative services to help businesses.
Not yet, the full integration of both banks is still in progress. The services of both banks and how they are accessed by customers will not change as part of the rebranding process. BLOM Bank Egypt services will be provided to customers as normal until they are migrated to Bank ABC Egypt.
Customers can still access the same branches and ATMs as normal. Cards provided by either BLOM Bank Egypt or ABC Egypt can be used to make cash withdrawals free of charge at any Bank ABC branded ATM. We will also be adapting some branches to serve both sets of customers in the coming months – we’ll let you know when this happens. When our integration completes all customers will have access to a larger combined network of branches and ATMs.
Find your nearest branch using the links below:
BLOM Bank Egypt services are being rebranded to Bank ABC as part of the ongoing integration of both banks. All new, renewal and replacement BLOM Bank Egypt cards are now branded Bank ABC. BLOM Bank Egypt and Bank ABC Egypt are in the process of integrating, their services (including cards) have not yet combined and remain separate. You will still get all the regular services and benefits of your BLOM Bank Egypt card through your new rebranded ABC card.
The website will rebrand to Bank ABC but will still support customers with existing BLOM Bank Egypt services – you can also access our dedicated website informing you about the merger from here.
When our full integration is complete, all customers will be supported by the Bank ABC Egypt website.
BLOM Connect and BLOM Wallet have been rebranded to Bank ABC, the service they provide and how they are accessed will not change as part of the rebranding process.
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